For our worldwide delivery service, we use the carrier DHL . Please note that our carrier will not deliver to P.O. Boxes or personal mailboxes.
We remind first–time Customers that COMME TOI requires the delivery address of each Customer’s first order to match the Customer’s credit card billing address.
We only ship to one address per order, so we cannot ship a single order to multiple addresses.
COMME TOI reserves the right not to ship orders to addresses that we feel may be suspicious.
If you have any questions regarding this matters, please feel free to contact [email protected]
As per laws regulating commerce and trade, all shipments are accompanied by an official invoice with the declared values of each item in Euro. Discounted items reflect discounted prices. As per international import regulations, it is illegal to declare lower values or to state that the item is a gift.
Please note that Italian VAT will only be applied to orders dispatched within the European Union. Orders dispatched outside the EU are exempt from Italian Value Added Tax.
DDP (Delivery Duty Paid) – Within the European Union
For shipments within the European Union the price displayed on the website includes import duties, custom fees and local sales taxes.
There are no additional fees to pay upon delivery.
(EU countries includes: Andorra, Austria, Belgium, Cyprus, the Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Great Britain (UK), Greece, Greenland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovak Republic, Slovenia, Spain and Sweden.)
DDU (Delivery Duty Unpaid) – Outside the European Union
Orders shipped outside of the European Union are exempt from Italian Value Added Tax, but are subject to import duties, local taxes and customs fees. Payment of these DDU fees is the sole responsibility of the Customer.
Shipments to the UNITED STATES - please note:
To receive an import, you are required by the US government customs agency to have a social security number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.
SHIPMENTS THAT DO NOT CLEAR CUSTOMS SUCCESSFULLY IN THE CUSTOMER’S HOME COUNTRY DUE TO THE NON-COMPLIANCE WITH IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CUSTOMER’S EXPENSE. ALL RE-IMPORT FEES CHARGED FOR PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY REFUNDS WE MAY ISSUE.
Orders are shipped from COMME TOI in Italy, Monday to Friday from 9:00 a.m. to 4:00 p.m., local time. Orders placed from Friday evening to Monday morning are processed on Monday morning. Provided that the availability of the merchandise is confirmed and the payment transaction verified, orders for available merchandise are shipped on the first weekday after the order is placed. The cost of the order will be debited to your credit card on the day of shipment.
We remind first–time Customers that we will request our bank to contact the Customer’s bank for approval of the charges. This verification process will delay immediate shipping.
- EU Countries: - Euro 15 Delivery within about 3/5 business days from the date of dispatch with DHL Economy; Euro 30 Delivery within about 1/2 business days from the date of dispatch with DHL Express (Orders exceeding Euro 400 are FREE OF SHIPPING CHARGES).
- European Countries extra EU: Euro 30 (+DDU) Delivery within about 3/5 business days from the date of dispatch with DHL Economy; Euro 50 (+DDU) Delivery within about 2/3 business days from the date of dispatch with DHL Express (Orders exceeding Euro 500 are FREE OF SHIPPING CHARGES).
- USA, Canada: Euro 35 (+DDU) Delivery within about 2/4 business days with DHL Express. (Orders exceeding Euro 500 are FREE OF SHIPPING CHARGES).
- Rest of the world: Euro 40 (+DDU) Delivery within about 2/4 business days with DHL Express. (Orders exceeding Euro 1000 are FREE OF SHIPPING CHARGES).
Shipments outside of the European Union are exempt from VAT (Italian Value Added Tax) BUT ARE SUBJECT TO IMPORT FEES. Payment of these DDU fees is the sole responsibility of the Customer.
COMME TOI shipments are insured against theft and accidental damage at no additional cost to the Customer. Once the shipment reaches its destination, the goods are no longer covered by insurance.
Upon delivery, Customers are asked to inspect the box carefully BEFORE signing for the delivery. COMME TOI products are carefully packaged in strong paper boxes with official COMME TOI adhesive tape around the box.
If, for any reason, the box appears damaged or the official adhesive tape is NOT intact, either sign for the delivery with reservations or refuse the delivery. In the event that the box has been signed for with an unauthorized signature or should there be evidence that the package has been tampered with, be sure to make a claim immediately with the local DHL Office and contact COMME TOI at [email protected]
If, for any reason, an order from COMME TOI is not successfully delivered to the Customer’s address, as per the commercial agreement, the package risks being sent back to Italy at the Customer’s expense. This includes any import fees that may be charged. These fees will be deducted from any refunds we may issue.