RETURN MODE

You have 15 (fifteen) days of time to make your return request. In Italy the return costs are free, while in the other areas has a contribution that will follow the table below.

Zone

Return shipment contribution

Italy

Free

Europe

10.00€

Extra UE and Internazional

15% of the total.

Except for specific cases, the refund will be equal to the price of the product with the exception of delivery and/or cash on delivery costs.

Return procedure:

  • Go to "My account” on www.commetoi.it
  • Click on “Order history and details” and choose the order you placed.
  • Select the product(s) you wish to return and confirm.

If you have placed the order as a guest you can log in at https://www.commetoi.it/en/guest-tracking to register.

You will receive an email containing instructions for the return. Make sure the products are in the same condition as you received them, with all tags attached and the COMME TOI disposable seal intact. Write the authorization code received in the return sheet and place it inside the package. When verifying the integrity of the product (as per the Terms & Conditions), the cost of the item(s) will be refunded while any shipping costs paid at the time of purchase will be retained by Bridge Srl.

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